Hydriva Whole-House Water Filtration Explained

Most homes only filter the water at one tap, if they filter it at all. Hydriva by Amazon Energy takes a different approach: one system installed where water enters your home, filtering every tap, shower, and appliance from a single point.

What the Hydriva system is

Hydriva is a whole-house (point-of-entry) water filtration system designed to reduce sediment, chlorine, and unpleasant tastes and odours in your household water supply, while helping protect your plumbing and appliances from scale and sediment buildup over time.

Unlike a single filter jug or an under-sink unit that only treats water at one point, Hydriva is installed at the main water line, so filtered water reaches every tap, shower, washing machine, and dishwasher in the house.

What it reduces, and what it does not

Hydriva is designed to reduce:

- Sediment and particulate matter

- Chlorine and chloramine taste and odour

- General unpleasant tastes and odours in tap water

It is not marketed as a system that makes water "safe" to drink where it otherwise wouldn't be, and it should not be relied on to remove contaminants it has not been tested for. If you have specific water quality concerns, such as bacterial contamination or a known contaminant in your area, speak with us about the right solution, or have your water professionally tested first.

How whole-house differs from under-sink filtration

An under-sink filter treats water at one point, usually the kitchen tap, for drinking and cooking. A whole-house system like Hydriva treats water before it splits off to every fixture in the home. That means:

- Showers and baths get filtered water too, not just drinking water

- Appliances like washing machines and hot water systems are protected from sediment and scale

- You get consistent water quality at every tap, not just one

Installation and what to expect

Hydriva is installed by a licensed plumber at your home's main water line. Installation is covered under a 5-year plumbing workmanship agreement, separate from the manufacturer's system warranty. Your installer will assess your home's plumbing setup beforehand to confirm the right placement and any fittings needed.

Filter life and maintenance

Like any filtration system, Hydriva's filter cartridges are a consumable part and need periodic replacement to keep performing effectively. Cartridges are not covered under the system warranty, so factor replacement into your ongoing cost expectations. We'll let you know the recommended replacement schedule at installation.

Warranty and your consumer rights

Hydriva comes with:

- 2 years on system components for manufacturing defects

- 1 year on installation workmanship

- Filter cartridges and other consumables are not covered

These warranties apply in addition to, not instead of, your rights under Australian Consumer Law, which provide separate guarantees regardless of any manufacturer warranty terms.

Is it right for your home or business?

Hydriva suits households on chlorinated or chloraminated water supplies who want better-tasting, better-smelling water at every tap, not just one. It can also suit small commercial premises with similar water quality concerns. If you're unsure whether whole-house filtration makes sense for your property, we're happy to talk through your specific situation.

Frequently asked questions

What's the difference between Hydriva and a normal water filter jug?

A jug filters a small amount of water at a time for drinking. Hydriva filters all the water entering your home, at every tap and appliance, continuously.

Does Hydriva remove PFAS or make water completely safe to drink?

Hydriva is designed to reduce sediment, chlorine, and unpleasant tastes and odours. It should not be relied on for specific contaminant concerns outside of this unless confirmed with us directly.

How often do I need to replace the filter cartridges?

This depends on your household's water usage and quality. We'll provide a recommended schedule at installation. Cartridges are a consumable and are not covered under warranty.

Is installation included?

Yes, installation is carried out by a licensed plumber and is covered under a 5-year workmanship agreement, separate to the system warranty.

Get a water quality assessment

If you're dealing with hard water, chlorine taste, or general water quality frustrations, Hydriva could be the fix. Get in touch for an obligation-free assessment of your home's water setup.

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